Customer Support

When you have questions, you need answers.  The PrismHR support team is staffed with industry experts to help you resolve issues so you can focus on delivering great HR services to your clients, and run your business.

Support team members have extensive experience working with PrismHR technologies, and are highly trained in key functional areas including payroll, benefits, onboarding, enrollment and reporting.  The support team has been in your shoes – with majority having worked for a PEO or ASO previously, or spent years providing technical support to HR professionals.

 

Expert Service

Intelligent customer support is in our DNA. Our agents are service professionals who hail from the trenches and understand the unique time requirements in managing dozens of client payrolls at once.

Online Knowledge

The PrismHR Customer Resource Center provides comprehensive documentation and knowledge online, 24×7 and includes a knowledge base, documentation library, download center, and access to PrismHR Ideas, where you can share and vote on ideas with the PrismHR community.